Support & Training

Training

Initial training is carried out at the user's location with hands-on, interactive sessions Training and support team can attach themselves remotely to the user's screen. Agents can be renting vehicles after just two, two-hourly sessions.

On-line access is provided to the extensive suite of reference manuals. Queries are monitored and tracked using our fully automated support system.

Further training can be carried out remotely, at the trainee's own desk, using the telephone and our Session Shadowing technology.

Support

Users of our software should not have to call on support very often but when they do they will expect and receive a rapid response. It is so much easier to resolve a problem when the user is working and communicating directly with a member of the support team. This is why we use Session Shadowing, which allows the user to follow every step that is being made in the resolution of their problem. After all, a picture, as they say, paints a thousand words.

The progress of any query e-mailed to the Pearson support team is monitored and tracked using the latest monitoring software.

Perhaps most important of all is the fact that Pearsons support staff have a background in the car rental industry. This means that they are not just software experts but understand the day-to-day issues that their customers face.